The HR head of the Marketing unit of a global medical company asked me to help a young, rising star high performer. The client had recently ‘destroyed’ his team and also was highly disliked by his peers across the board. At our second meeting, over lunch, I shared with the client that I felt like a pupil to his professor. I felt talked down to and also not listened to. He would always seem to be thinking of his response before I had even finished speaking. Very unnerving.
By getting the client to realize that his communication style gave the impression of arrogance, condescension and ‘smarter than thou’ I was able to help him develop a loyal and happy team and, even more important, transform his relationships with his peers.
Within six months my client was promoted to run a hugely important and new division of the company. Another career ‘saved’.